Shipping & Returns Policy

Shipping & Returns

Delivery Charges

UK – We offer free shipping nationwide.

ROW – All international orders will be subject to a €25 delivery charge.

General Orders

We aim to despatch all general orders within 5 to 7 working days. However, we politely ask you to bear with us during times of high demand – including, but not limited to drop days, holidays and sales periods.

Custom Orders

Naturally, you’ll have to wait a little longer to receive your customer orders – they’re handmade after all! Hence, we kindly ask for your patience for up to 14 working days. 

Pre-Orders

Pre-ordered products will be subject to our usual shipping procedure; which means they’ll be dispatched 4 to 5 weeks after release day. If we experience any delays, we will inform you via email. 

Returns 

If you’re looking to return a product, your item must:

• be sent back within 14 days of the delivery date.
• be in its original, unused, unaltered and unwashed condition.
• have all original tags attached.

Please return your product to the following address:

Unit 2, Brook House, Old Wool Lane

Cheadle,

Cheshire,

SK8 2PE

All refunds and exchanges will be processed within 14 working days. 

Unfortunately, we do not offer a free returns service at this moment in time.

For further assistance, please email: info@disanticlo.com